Mall policies

Crabtree Valley Mall Policies

Code of Conduct Policy

WEAPONS: No guns or weapons are allowed on the property, concealed or otherwise.

HARASSING, OFFENSIVE OR VIOLENT BEHAVIOR: The following acts are strictly prohibited: physically or verbally threatening any person; fighting; annoying others through noisy or boisterous activities; staring at or stalking a person through the mall; using profane or sexually offensive language or conduct or in any way creating a disturbance which interferes, disrupts, or endangers mall patrons; throwing objects or spitting on the floors or over the rails.

LOITERING: Loitering; hanging out; sitting on floors, planters, or trash cans; leaning on hand rails; blocking hallways, storefronts, fire exits, corridors or escalators; and congregating or walking in groups in such a way as to inconvenience others or impede traffic flow is not permitted.

NOISE: Yelling; singing; or playing musical instruments, radios, and tape players is not allowed. Loud music or noise from any source including car sound systems is not permitted.

ATTIRE: Appropriate attire is required (shirt, pants, and shoes). Profane, offensive or antagonistic slogans or graphics will not be permitted. Offensive attire includes lewd or extreme dress or anything which may offend the sensitivities of others. Undergarments must not be visible.

ALCOHOL: Alcoholic beverages shall not be brought onto the property by mall patrons. Consumption of alcoholic beverages and open alcoholic beverages are not permitted except inside the establishments which are permitted by law to sell them.

LITTER: Littering or damaging mall property is prohibited. Patrons are expected to use trash cans to dispose of litter.

ANIMALS: Animals, other than service animals (e.g. seeing-eye dogs), are not allowed.

BIKES/SKATEBOARDS/ROLLERBLADES/HOVERBOARDS (electronic scooter like skateboards): The use of skates, skateboards, rollerblades, bicycles, hoverboards, or similar equipment is prohibited.

SOLICITATION: Solicitation or sale of goods without permission of mall management is strictly prohibited.

TRUANCY: Crabtree Valley Mall does not permit truancy during school time hours.

FOOD COURT: Food court tables are reserved for diners only.

PHOTOGRAPHY: Photography, videotaping, or similar recordations are strictly prohibited without explicit permission from the mall management.

SCAVENGER HUNTS:  Due to safety concerns, scavenger hunts are not allowed on the premises. 

Failure to obey these rules or to comply with lawful and reasonable requests by the Crabtree Valley Mall Management, Special Police or Security will result in your being asked to leave the mall. If you refuse to leave, you will be arrested and prosecuted for criminal trespass.

If you have any questions, suggestions or helpful comments, we invite you to contact us at 919-787-2506. Thank you for your support and cooperation.

Employee Parking Policy

In order to provide Crabtree Valley Mall guests with an enjoyable shopping experience, all employees of Crabtree Valley Mall must park on the fourth level of the Gold Parking deck.

If special assistance is required, please contact the Mangement Office at 919-787-2506 and speak with the Security Department.

Inclement Weather Policy

In case of inclement weather, the voice mail message at 919-787-2506 will be updated by 8:00AM Monday through Saturday and by 10:00AM on Sunday to give the most accurate information possible. 

If there are questions about mall hours, store managers should call this number to see if any changes have been made. Store managers should then notify their employees. 

In addition, Crabtree Valley Mall uses the local media to announce closings. Our primary news station is WRAL-Channel 5. We also contact News 14 Carolina and WTVD Channel 11. 

Our primary concern is the safety of our employees and shoppers. If the weather is questionable, we will review the forecast and make decisions as quickly as possible; however, we do not automatically close when it snows or there is a forecast for weather changes. We will look at conditions of the roads, etc. before making our determination.

Press Policy

The staff and merchants at Crabtree Valley Mall are available to assist the news media working on stories with these subjects: trends in retailing, shopping tips, trends in fashion, stories about the mall and stories about specific stores and merchants. We cannot always assist with man-on-the-street interviews or topics unrelated to retailing or to the mall. Call us, and we will evaluate our ability to assist on a case-by-case basis. 

To set up an interview or arrange a time for a television shoot, call the mall office at 919-787-2506. If possible, we request 24-hours notice before any interview or photo session. We understand the time constraints on your business and will try to be accommodating; however, you must have permission before coming to the mall. 

When you arrive on the mall property, please check in at the Mall Management Office on the Lower Level. There is an outside entrance beside Panera Bread. At that time, our security department will give you a press pass that must be worn while you are on the property. Following your story, please return the press pass to the office and check-out. Even if you are interviewing a specific merchant and have cleared the interview with that merchant in advance, please give us a courtesy call. We will still need you to pick up a press pass while in the mall. This will alleviate confusion and allow you to move quickly through the mall to complete your assignment with as little interference as possible. 

Store managers of many of the national chains are prohibited from speaking with the media by corporate policy. To assist the media and make the best use of everyone’s time, we have identified managers who can talk with the media and will direct reporters to them. Please note that the management staff does not have access to the anchor stores or to individual stores for interviews and photo sessions. Please coordinate with the anchors directly, or call us for contact names. The easiest times to interview a merchant are weekdays before 10:00AM. 

Crabtree Valley Mall hosts thousands of shoppers daily. Events can happen quickly and circumstances can change rapidly. If you have called in advance, arrived on time, checked in at the Management Office and still get delayed because of circumstances beyond our control, please be patient. Our first commitment is to our shoppers.

privacy policy 

This privacy policy discloses the privacy practices for  ( This privacy policy applies solely to information collected by this web site. 

Information Collection, Use, and Sharing 

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information 
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

   • See what data we have about you, if any.

   • Change/correct any data we have about you.

   • Have us delete any data we have about you.

   • Express any concern you have about our use of your data.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.


Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 919-787-2506 or

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