Crabtree Valley Mall Policies

Code of Conduct Policy

WEAPONS: No guns or weapons are allowed on the property, concealed or otherwise.

HARASSING, OFFENSIVE OR VIOLENT BEHAVIOR: The following acts are strictly prohibited: physically or verbally threatening any person; fighting; annoying others through noisy or boisterous activities; staring at or stalking a person through the mall; using profane or sexually offensive language or conduct or in any way creating a disturbance which interferes, disrupts, or endangers mall patrons; throwing objects or spitting on the floors or over the rails.

LOITERING: Loitering; hanging out; sitting on floors, planters, or trash cans; leaning on hand rails; blocking hallways, storefronts, fire exits, corridors or escalators; and congregating or walking in groups in such a way as to inconvenience others or impede traffic flow is not permitted.

NOISE: Yelling; singing; or playing musical instruments, radios, and tape players is not allowed. Loud music or noise from any source including car sound systems is not permitted.

ATTIRE: Appropriate attire is required (shirt, pants, and shoes). Profane, offensive or antagonistic slogans or graphics will not be permitted. Offensive attire includes lewd or extreme dress or anything which may offend the sensitivities of others. Undergarments must not be visible.

ALCOHOL: Alcoholic beverages shall not be brought onto the property by mall patrons. Consumption of alcoholic beverages and open alcoholic beverages are not permitted except inside the establishments which are permitted by law to sell them.

LITTER: Littering or damaging mall property is prohibited. Patrons are expected to use trash cans to dispose of litter.

ANIMALS: Animals, other than service animals (e.g. seeing-eye dogs), are not allowed.

BIKES/SKATEBOARDS/ROLLERBLADES/HOVERBOARDS (electronic scooter like skateboards): The use of skates, skateboards, rollerblades, bicycles, hoverboards, or similar equipment is prohibited.

SOLICITATION: Solicitation or sale of goods without permission of mall management is strictly prohibited.

TRUANCY: Crabtree Valley Mall does not permit truancy during school hours.

FOOD COURT: Food court tables are reserved for diners only.

PHOTOGRAPHY: Photography, videotaping, or similar recordations are strictly prohibited without explicit permission from the mall management.

SCAVENGER HUNTS:  Due to safety concerns, scavenger hunts are not allowed on the premises. 

Failure to obey these rules or to comply with lawful and reasonable requests by the Crabtree Valley Mall Management, Special Police or Security will result in your being asked to leave the mall. If you refuse to leave, you will be arrested and prosecuted for criminal trespass.

If you have any questions, suggestions or helpful comments, we invite you to contact us at 919-787-2506. Thank you for your support and cooperation.

Press Policy

The staff and merchants at Crabtree Valley Mall are available to assist the news media working on stories with these subjects: trends in retailing, shopping tips, trends in fashion, stories about the mall and stories about specific stores and merchants. We cannot always assist with man-on-the-street interviews or topics unrelated to retailing or to the mall. Call us, and we will evaluate our ability to assist on a case-by-case basis. 

To set up an interview or arrange a time for a television shoot, call the mall office at 919-787-2506. If possible, we request 24-hours notice before any interview or photo session. We understand the time constraints on your business and will try to be accommodating; however, you must have permission before coming to the mall. 

When you arrive on the mall property, please check in at the Mall Management Office on the Lower Level. There is an outside entrance beside Panera Bread. At that time, our security department will give you a press pass that must be worn while you are on the property. Following your story, please return the press pass to the office and check-out. Even if you are interviewing a specific merchant and have cleared the interview with that merchant in advance, please give us a courtesy call. We will still need you to pick up a press pass while in the mall. This will alleviate confusion and allow you to move quickly through the mall to complete your assignment with as little interference as possible. 

Store managers of many of the national chains are prohibited from speaking with the media by corporate policy. To assist the media and make the best use of everyone’s time, we have identified managers who can talk with the media and will direct reporters to them. Please note that the management staff does not have access to the anchor stores or to individual stores for interviews and photo sessions. Please coordinate with the anchors directly, or call us for contact names. The easiest times to interview a merchant are weekdays before 10:00AM. 

Crabtree Valley Mall hosts thousands of shoppers daily. Events can happen quickly and circumstances can change rapidly. If you have called in advance, arrived on time, checked in at the Management Office and still get delayed because of circumstances beyond our control, please be patient. Our first commitment is to our shoppers.