Guest Services

Crabtree Valley Mall Guest Services

Did you know that you can find answers to many of the questions you are looking for about Crabtree Valley Mall right on this page?

Of course, Guest Services is always happy to answer any questions you might have. Visit us in person at Lower Level Center Court across from H&M, or call our Guest Services Hotline at 919-787-8993. We are open Monday through Saturday from 10:00AM - 9:00PM, and on Sunday from noon - 7:00PM.

If your question is directed to an individual store, please call that store using the contact information provided in our Directory, which provides a complete listing of all merchants and their respective phone numbers.

For employment information and job openings, please contact our merchants directly or visit our Careers page. 


The following are available at Crabtree Valley Mall's Guest Services Center:

1) Gift Card Purchases
2) Wheelchair Rentals
3) Complimentary Shopping Bags
4) Bus Schedules
5) Local Maps and Directions
6) Transportation Arrangements
7) Mall Directories
8) Local Visitor Guide

Effective March 1, 2016 crabtree valley mall is no longer a ticketmaster retail location. 

To buy event tickets, please visit


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Restrooms for men and women are located in the Upper Level Food Court and also in the Lower Level Corridor by Pottery Barn and Lower Level Center Court South. We have three Family Restrooms for the convenience of parents with small children. These are located in the Lower Level Corridor by Pottery Barn, by Sears on the Lower Level, and on the Upper Level in the Food Court.

Kid's Play Area

Visit our Kid's Play Area located near Sears on the Lower Level. This soft-seating play area is a fun-filled, interactive site for the kiddies.

Stroller Rentals

Stroller rentals are available on the Lower Level near Macy's and Lower Level Center Court South. Our bright red Race Cars and Fire Trucks are a fun way for kids to shop with mom and dad. 

Complimentary Wheelchairs

For those who need a little help getting around the mall, complimentary wheelchairs are available at Guest Services on the Lower Level.

ATM Services

ATMs can be found at various locations throughout the mall. See Mall Directory for exact locations.

Valet Parking

Complimentary valet service is available for Seasons 52Cheesecake Factory, P.F. Chang's, Brio Tuscan Grille, Fleming's Steakhouse and McCormick & Schmick's guests, with validation. We offer free valet service for Lexus drivers — the cost for all other mall guests is $4. Service is provided by Royal Parking Inc., located upper level between P.F. Chang's and the Cheesecake Factory. Please call 919-829-8050 for more information.