Crabtree Valley Mall Guest Services

Visit us in person at Lower Level Center Court across from H&M, or call our Guest Services Hotline at 919-787-8993. We are open Monday through Saturday from 10:00AM - 9:00PM, and on Sundays from noon - 7:00PM.

If your question is directed to an individual store, please call that store using the contact information provided in our Directory, which provides a complete listing of all merchants and their respective phone numbers.


The following are available at Crabtree Valley Mall's Guest Services Center:

1) Gift Card Purchases
2) Wheelchair Rentals
3) Complimentary Shopping Bags
4) Bus Schedules
5) Local Maps and Directions
6) Transportation Arrangements
7) Mall Directories
8) Local Visitor Guides


Restrooms for men and women are located in the Upper Level Food Court and also in the Lower Level Corridor near Pottery Barn and Lower Level Center Court South. We have three Family Restrooms for the convenience of parents with small children. These are located in the Lower Level Corridor by Pottery Barn, by Sears on the Lower Level, and on the Upper Level in the Food Court.

Kid's Play Area

Visit our Kid's Play Area located near Sears on the Lower Level. This soft-seating play area is a fun-filled, interactive site for the young ones.

Stroller Rentals

Stroller rentals are available on the Lower Level near Macy's and Lower Level Center Court South. Our bright red Race Cars and Fire Trucks are a fun way for kids to shop with mom and dad. 

Complimentary Wheelchairs

For those who need a little help getting around the mall, complimentary wheelchairs are available at the Guest Services desk on the Lower Level.


ATMs can be found at various locations throughout the mall. See Mall Directory for exact locations.

Valet Parking

Complimentary valet service is available for Seasons 52, P.F. Chang's, Fleming's Steakhouse and McCormick & Schmick's guests, with validation. We also offer free valet service for Lexus drivers on the upper level outside P.F. Chang's.  The cost for all other mall guests is $4. Valet Service is provided by Royal Parking Inc. Please call 919-829-8050 for more information.


The Crabtree Valley Special Police/Security Department maintains lost and found property for the mall. These services are located on the backside of the mall next to Panera Bread. If you have lost some property, you can stop by the Security Window or call 919-787-2506 Ext. 13 Monday through Friday from 8:00AM to 5:00PM. In the event the property is found and some type of identification is with the item, the department will notify you. We will make every effort to locate the legal owner of any property we have turned in to us.