Shop Manager job description

As a role model:

Ability to communicate clearly and in a positive manner to inspire and motivate the associates

Proactive and positive attitude

Ability to adapt to the needs of the business

Shop Budget and Business results:

Achieve monthly sales targets set by Avec Les Filles

Maintain staffing levels to deliver exceptional customer service and still adhering to budget goals

Develop strategies to grow the business, leverage client loyalty and product knowledge and services

People Development/Human Resources:

Maintain store staff by recruiting, selecting and onboarding of talent

Maintain talent network and develop bench strength

Engage in monthly performance reviews with all team members

Develop and maintain relationships with all key business partners at Macy’s and Avec Les Filles


Ability to host product knowledge seminars

Stress the importance of customer relationships with the associates and track and analyze monthly KPI’s and progress

Work with the team on selling-best practices


Ensure shop adheres to the company standards for visual presentation, signage, cleanliness and organization

Responsible for regular maintenance for the mannequins and other visual props and communicating any needs to head of visual when applicable.

Manager inventory levels and stock replenishment


Review store policies/procedures on a regular basis and ensure that staff adheres to them

Ensure the stockroom is set up according to Macy’s standards

Secure all merchandise according to Macy’s standards

Responsible for accounting and processing all inbound freight

Execute physical inventory as directed by ALF

Knowledge, skills required

Customer focus

Building client relationships

Tracking budget expenses


Market Knowledge


Results driven

Strategic planning

Strong verbal communications